In-Studio Late-Cancellation and No-Show Policy
Due to reduced capacity during COVID and high demand for in-studio classes, beginning Friday, March 5th 2021, we will institute a new late-cancellation and no-show policy for in-studio class registrations:
- Cancellations of registrations for in-studio classes must be done at least 3 hours before class begins. If a student deregisters less than 3 hours before the class start time, they will be charged a $10 late-cancellation fee to the credit card they purchased their most recent pass with
- If a student does not attend a class they registered a space for, they will be charged a $10 no-show fee to the credit card they purchased their most recent pass with
- Students that incur a late-cancellation fee or a no-show fee will be deregistered from any classes they are currently pre-registered for. They are free to register again for any classes at that point
- This policy does not extend to livestream class registration where there is unlimited capacity
Thank you for your understanding and bearing with us while we deal with reduced in-studio capacity during COVID. What we want most is for students to only register for classes they intend to come to, so everyone has fair access to in-studio classes.
If you have any questions about this policy, or have questions about class registration, please email firstname.lastname@example.org